Yesterday, 10th September, 2020, I had detailed training with new staff of Bonjul Hotel and Suites, in Edo North, Auchi, South – Ibie to be specific. I enlightened them on what it takes to be consistent in cultural display and presentation.

Following my vast knowledge in the hospitality institution, I discussed issues of hospitality management that cuts across the host culture, foreign tourists, presentation of heritages, disposition to guests, etc. 

The impactful training Mannual was judiciously presented and analysed to ensure staff highest performance and good conduct in their duty posts.

During the training, I first described hotel and hospitality businese in likeness with hair making, in the sense that when a hairdresser does not satisfy a customer he has automatically lost not only the immediate customer but several customers and will definitely affect the patronage. 

I advised staff to be patient with customers, treat guests with utmost concern and show them love and respect, I also added that they are the host ambassadors of culture, whose expectations the cultural tourists hold to a high esteem.

I further admonished them never to say harsh words at guests, and to know when to talk and when not to say a word.

Hotel staff are supposed to work for the growth and upliftment of the organization and to promote the host community therefore, I urged them to consistently work as a team so as to achieve the goal of making the hotel stand out amongst others in the vicinity and beyond.

Highlights of the training session was questions and answers sesion where I responded to questions and observations from participants.

Certificates of participation were issued to participants, with light refreshment, followed by group photograph with staff and the Chief Executive.